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MBA
of Public Administration & e-Government
The
Public Administration & e-Government Program
1.
The first 60% of the course
(The new Government tools)
In
this period will be taught several procedures
that are today applied in the modern management
of companies and of Governments.
-
CIO
Chief Information Officer Role
-
General
Control Theory
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Feedback
Control System
-
Management
by Exception
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ERP
Enterprise Resources Planning
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Internet
Telephony (Voice over IP)
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CRM
Customer Relationship Management & Call
Centers
-
Internet
Sales & Marketing
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e-Commerce,
B2B and B2C, e-Procurement
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Telecommuter
(Distance work)
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Geo-Spatial
& Informatics Integration
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SCM
Supply Chain Management & RFID
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Business
Automation & Workflow
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Project
Management PM
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Business
Intelligence BI
2.
The second 40% of the course
(The old Government matters)
In
this period will be taught the specific
strategies of an e-Government.
-
Accessibility
-
Co-operation
-
Capability
-
Security
-
Efficiency
-
Participation
-
Other
e-Strategies.
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These are some brief notes on Public Administration & e-Government
- 1
Dr. S. Maurer,
MBA Professor
Local authorities want to improve customer satisfaction by dëlivering better services. crm is a key way to do this. This site is a gateway to information and knowledge about crm and a set of products that are toolkits and guidelines that can be used for implementation.
E-government opens up many possibilities for innovating and improving government services. Many governments are working toward providing citizens with access to information and services 24 hours a day, seven days a week from the convenience of their home or office PC. This requires organizing services by the needs of citizens, rather than by the agencies that provide them.
e-government can improve efficiency, increase citizen involvement and help achieve reform – but it is not enough just to open up a website and wait for visitors to start flooding in.
Take-up of e-services is the biggest issue surrounding e-government. We should be looking at what people want, rather than what we have to give them. Some national guidance on this would be useful.
e-government can facilitate new forms of collaboration among governments which cut across and diminish such boundaries. The EuroCities project is an example. Perhaps in the long term e-government will help to strengthen the identification of citizens.
What are the future e-government trends? Pointing to the future, one key point came out of the lively discussion from the floor. Not enough is being done at the moment to bridge the divide between the local politicians and chief officers who have to drive e-government policy and practice, and the it practitioners who understand the more technical aspects.
e-commerce is not at the heart of e-government. The core task of government is governance, the job of regulating society, not marketing and sales.
government agencies describe online and offline information and services using a consistent classification system [a metadata]. The result is an integrated catalogue of information that you can search via the internet.
To some, e-government might seem to be little more than an effort to expand the market of e-commerce from business to government. Surely there is some truth in this.
The challenge for e-government is to continually embrace the opportunities that the online world provides and ensure that community needs and expectations are met, while at the same time ensuring program and cost effectiveness for government.
The e-government ROI analysis that will answer these types of questions considers how much the investment contributes to achieving program goals and producing the desired results. it considers direct, indirect, and opportunity costs. The indirect costs include such things as training and administration over time. An opportunity cost could be the loss of return or revenue you would have received had you chosen a different alternative.
The e-government portal will be useful only if the information and services the portal is making accessible are described consistently. You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time. These descriptions are called Metadata.
e-government is going to be a prime enabler for transformation of the way that central and local government interact and communicate with Citizens.
New technologies are changing the way that law enforcement investigates suspected criminals from tracking e-mails and eaves dropping cellular phone calls. These examples of e-government, and many others, show how it is changing the way we share information, transact business, and make decisions. Lawyers are among the many professionals impacted by these changes.
The past few years has seen significant growth in the number of e-government services available over the internet. The potential for the internet to significantly enhance the way that individuals and organisations conduct business with e-government is now more evident than ever before.
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These are some brief notes on Public Administration & e-Government
- 2
Dr. S. Maurer,
MBA Professor
crm, regardless of whethër it is private sector or public sector - e-government - is far more than a great website or a well-staffed call center. it is a combination of innovation in processes, technologies and people that will facilitate excellent citizen support at the same time as cutting the costs of its provision.
Among the most interesting and challenging sociotechnological issues of e-government are in the area of e-Democracy, which aims to apply information and communication technology to improve the public opinion formation process central to government’s primary regulatory function.
government agencies describe online and offline information and services using a consistent classification system [a metadata]. The result is an integrated catalogue of information that you can search via the internet.
The crm will help local authorities realise their ambitions to deliver better services, modernisation and e-government.
Often there is not a hard-and-fast distinction between e-government and e-democracy. Take voting technology. To the extent that improved voting technology reduces government's cost of conducting a reliable vote, it is e-government. But to the extent it systematically influences who votes, whose votes are actually counted or any other variable that affects the translation of voter preferences into public policy, it is e-democracy.
e-government it is more about leading change and transforming institutional processes with technology as the enabler and leadership as the driver. e-government Fellows offer a unique perspective on e-government and the challenges of implementing it [see Reach for the Future]. Also, e-government can be funded through reengineering and other management improvements.
e-government is a complex task and requires agreement and coordination across agencies and jurisdictions, and the creation of a technical infrastructure that can sustain the services. Matters such as sharing of experience, data and resources must be tested and considered by any e-government agency.
In the minds of elected officials, encouraging e-government is a win-win proposition. The public loves to cut waste while improving service, and politicians are happy to show that tax dollars are being spent more efficiently.
Many of us have already experienced the potential of the web to change our relationships with other individuals, with the business community, and more recently with e-government. Getting citizens out of line and getting them online are phrases that are being used to create visions of the new relationship between citizens and government.
Together with the trend towards outsourcing tasks and working with manufacturer in private-public partnerships, this is likely to lead to rapid growth of the e-government market and create plentiful business opportunities, also for small and medium-size enterprises.
Technologies like the internet may be changing the way that governments interact with citizens and businesses, but that's only part of the puzzle. What happens behind en e-government web site is a fundamental change in the way that government business is being conducted.
The challenge for e-government is to continually embrace the opportunities that the online world provides and ensure that community needs and expectations are met, while at the same time ensuring program and cost effectiveness for government.
Getting people back into the democratic process is a huge challenge. New e-government technology will help to empower people, encouraging them into and, strengthening the democratic process. I believe it is time to put e-democracy on the information age agenda and, for governments to set out what they mean by e-democracy and how they intend to use the power of technology to strengthen democracy.
Effective e-government also means enabling the potential for government services to be delivered in an integrated way. The aim is to make it as easy and convenient as possible for customers to reach the government service required, without needing to know who in government provides the service.
We’re finding a healthy appetite among the world’s government leaders who are eager to embrace e-government, because they see its enormous potential to help them improve the way they deliver federal services to businesses and people.
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These are some brief notes on Public Administration & e-Government
- 3
Dr. S. Maurer,
MBA Professor
Technologies like thë internet may be changing the way that governments interact with citizens and businesses, but that's only part of the puzzle. What happens behind an e-government web site is a fundamental change in the way that government business is being conducted.
e-government can facilitate new forms of collaboration among governments which cut across and diminish such boundaries. The EuroCities project is an example. Perhaps in the long term e-government will help to strengthen the identification of citizens.
By definition, e-government is simply the use of information and communications technology, such as the internet, to improve the processes of government.
e-government can improve efficiency, increase citizen involvement and help achieve reform – but it is not enough just to open up a website and wait for visitors to start flooding in.
A strong, efficient e-government process is practically the definition of resourcefulness. Put these governance practices to work to maximize the value of your projects and processes.
What is e-government policy? e-government is a national strategy that has been launched to ensure that all local and central government services should be made electronically available in the future years.
Quality rather than quantity should be the watchword for your e-government work. The percentage of people using services online rather than the percentage of services available should be the measure by which the success of the e-government programme is judged. Therefore, greater attention should be paid to delivering services, which are not only attractive, but also deliver the greatest benefits to citizens.
The future for e-government will be affected by the way that the supply market changes. To date, some it suppliers have responded more effectively than others to the way in which the local e-government market has developed.
Many of us have already experienced the potential of the web to change our relationships with other individuals, with the business community, and more recently with e-government. Getting citizens out of line and getting them online are phrases that are being used to create visions of the new relationship between citizens and government.
The challenge for e-government is to continually embrace the opportunities that the online world provides and ensure that community needs and expectations are met, while at the same time ensuring program and cost effectiveness for government.
government agencies describe online and offline information and services using a consistent classification system [a metadata]. The result is an integrated catalogue of information that you can search via the internet.
In the minds of elected officials, encouraging e-government is a win-win proposition. The public loves to cut waste while improving service, and politicians are happy to show that tax dollars are being spent more efficiently.
Many e-government it investment planning processes now require some analysis of the costs and returns expected from that proposed investment. Unfortunately, public sector managers often lack models that can guide them through such analyses.
online service delivery provides enormous opportunities to government, individuals and business. For government, online service delivery presents ways for more efficiently and effectively delivering services to citizens, while at the same time providing savings.
E-government opens up many possibilities for innovating and improving government services. Many governments are working toward providing citizens with access to information and services 24 hours a day, seven days a week from the convenience of their home or office PC. This requires organizing services by the needs of citizens, rather than by the agencies that provide them.
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These are some brief notes on Public Administration & e-Government
- 4
Dr. S. Maurer,
MBA Professor
Getting the data infrastructure right is important and having accëss to citizen information is half the battle in providing excellent e-government support. How this is presented at the front-end, however, is just as important in ensuring the organisational issues are resolved.
e-government can facilitate new forms of collaboration among governments which cut across and diminish such boundaries. The EuroCities project is an example. Perhaps in the long term e-government will help to strengthen the identification of citizens.
Why do government officials love e-government and hate e-democracy? The answer is implicit in the definition of the question. e-government uses information technology to make government operate more efficiently, often by copying techniques first developed in the private sector. E-democracy uses information technology to make elected officials more accountable to the public.
Effective e-government also means enabling the potential for government services to be delivered in an integrated way. The aim is to make it as easy and convenient as possible for customers to reach the government service required, without needing to know who in government provides the service.
Federal and state agencies, as well as many local and county governments, have realized the internet - through the e-government - can help them communicate with the public, with businesses, and with one another. The anytime, anywhere character of the web allows government information and services to be more available to more people at greater convenience, and hopefully with increased satisfaction.
The e-government portal will be useful only if the information and services the portal is making accessible are described consistently. You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time. These descriptions are called Metadata.
Quality rather than quantity should be the watchword for your e-government work. The percentage of people using services online rather than the percentage of services available should be the measure by which the success of the e-government programme is judged. Therefore, greater attention should be paid to delivering services, which are not only attractive, but also deliver the greatest benefits to citizens.
To achieve e-government goals, an e-government program must consider and address three interrelated areas of Policy, management, and technology. Policy greatly outranked management more than 2:1 and technology 4:1 as the priority area of e-government interest.
The most prominent obstacle to e-government is digital illiteracy, followed by a lack of well-developed procedures for cooperation between the public and private sector. In addition, shortage of funds or lack of public funds for new projects posed significant obstacles to e-government implementation.
The future for e-government will be affected by the way that the supply market changes. To date, some it suppliers have responded more effectively than others to the way in which the local e-government market has developed.
e-government, and many others, show how it is changing the way we share information, transact business, and make decisions. Lawyers are among the many professionals impacted by these changes.
e-government opens up many possibilities for innovating and improving government services. Many governments are working toward providing citizens with access to information and services 24 hours a day, seven days a week from the convenience of their home or office PC.
Where then have e-government benefits already been felt by the public? The sharing of information between services, and making it available to front-line staff in call centres and one stop shops makes one think that, to date, the main benefits felt by the public have been indirect, rather than direct.
Many e-government it investment planning processes now require some analysis of the costs and returns expected from that proposed investment. Unfortunately, public sector managers often lack models that can guide them through such analyses.
Among the most interesting and challenging sociotechnological issues of e-government are in the area of e-Democracy, which aims to apply information and communication technology to improve the public opinion formation process central to government’s primary regulatory function.
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